Refund policy

We want you to be satisfied with your purchase from ProLine Digital. If you need to request a return, please review the information below.

Return Eligibility
Returns must be requested within 30 days of delivery. To be eligible for a return, items must be unused and, when applicable, in their original packaging. Opened or used products may not be eligible for return unless the item is defective, arrived with shipping damage, or was received in error.

Requesting a Return
To request a return, contact our customer service team at sales@ami-proline.com to obtain a Return Merchandise Authorization (RMA). Returns should not be sent without prior authorization.

Returning Your Item
Once your return has been authorized, securely pack the item and ship it to the return address provided by our customer service team. Customers are responsible for return shipping costs.

Shipping Damage, Defective, or Incorrect Items
If your order arrives with shipping damage, is defective, or contains an incorrect item, please contact us as soon as possible so our team can review the issue and determine the appropriate resolution.

Refunds
Once your return is received and inspected, we will notify you by email regarding the status of your refund. If approved, your refund will be issued to your original method of payment within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.