Shipping policy

Shipping Policy

Order Processing
Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays. Processing times may vary depending on the products ordered, order quantity, and product availability. Orders placed on weekends or holidays will begin processing on the next business day.

For larger or specialized orders, additional processing time may be required. If a significant delay is expected, our team will contact you using the information provided with your order.

Shipping Rates
Shipping charges are calculated at checkout based on the items in your order and shipping destination. Available shipping options and applicable charges will be displayed before you complete your purchase.

Delivery Estimates
Delivery times vary depending on the shipping destination, carrier, and service selected. Any delivery estimates provided at checkout begin after your order has been processed and are estimates only. Carrier delays may occur and are outside of ProLine Digital's control.

Order Tracking
When tracking information is available, it will be provided by email after your order has shipped. Please allow time for the carrier to update tracking information after your shipment has been processed.

Shipping Damage
If your order arrives with shipping damage, please contact us as soon as possible at sales@ami-proline.com. Please retain the product, original packaging, and shipping materials while our team reviews the issue. Photos of the damaged item and packaging may be requested to assist with the claim.

Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout. Please contact us as soon as possible if you notice an error in your shipping address. Once an order has shipped, we may not be able to change or redirect the shipment.

Questions About Your Shipment
For questions regarding an order or shipment, please contact our team at sales@ami-proline.com.